During the early-morning hours of November 11th, 2011, DNS resolution for the stackablehost.com domain ceased to work correctly.

The most frequent issues where arose as a result is that customers depending on resolution of the stackablehost.com domain for inter-container requests such as MySQL or Postgres saw failures. 

Due to a series of mistakes, the domain was not renewed by Stackable as it normally would be and briefly lapsed. 

The issue was corrected at 7:40 AM MST.

Unquestionably, we’re deeply concerned about an outage like this which could have been prevented. We’ve renewed all domains for an additional ten years and we’re working on putting additional monitoring in place to notify us of potential failures of this type in advance. We deeply regret this outage and we’re very sorry.